Refund policy

REFUND & RETURN POLICY

We stand behind every product we sell at Ruebush Customs. If you're not completely satisfied with your purchase, we're here to make it right.

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, unsharpened (for knives), and in original condition with all original packaging intact.

To initiate a return, contact us at support@ruebushcustoms.com with your order number and reason for return. We will provide return instructions and the return shipping address.

Non-Returnable Items The following items are not eligible for return:

• Custom or personalized knives
• Electric bikes that have been ridden, assembled beyond initial inspection, or registered
• Fishing lures or tackle that have been used
• Items marked as final sale

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If you received a damaged or defective item, please contact us at support@ruebushcustoms.com within 7 days of delivery. We will cover return shipping and provide a replacement or full refund at no cost to you.